For the vibe to charge, make sure the charging plug is fully inserted into the vibe's port. The light will fade in and out when your device is charging and shine bright when complete. We recommend charging via a usb adapter (1A minimum) plugged in to a wall outlet. If the outlet that you try does not light up the vibe button, try using a different outlet.
After cleaning, allow your vibe to dry completely prior to charging. For optimal charging, use the charging cord provided with your vibe. Do not charge your vibe for longer than 3 hours.
Charging time: To reach a full charge will take between 1.5–2 hours.
Runtime: At highest speed: 1–1.5 hours. At lowest speed: 2–2.5 hours.
vibe is powered by a rechargeable lithium-ion battery. Like all rechargeable batteries, battery performance naturally declines over time.
To help preserve battery health, fully charge your device after each use and store it in a cool, dry place when not in use.
As the battery ages, your device may hold less charge or require more frequent charging. For optimal performance, replacement may be considered after approximately one year, though battery lifespan will vary.
Warranty: Our devices have a one-year limited warranty. Scan the unique QR code that comes on your device's packaging to activate your warranty.
Email us at orders@getmaude.com with any further questions or concerns.