order status
Enter your tracking number below to check the status of your shipment.
tracking number:
Frequently asked questions
To receive your order by 12/25, please place your order by the dates below:
- Standard Shipping: Order by 12/18
- 2-Day Shipping: Order by 12/20
We recommend ordering as early as possible, as carriers may continue to experience delays beyond our control.
USPS is currently experiencing national staffing shortages that are causing delays in package movement and delivery. While your order is still on its way, it may take longer than usual to arrive. See USPS for more information.
If your purchased items are not on pre-order, our fulfillment team will process and ship your order within 24–48 hours Monday–Friday. When your item ships, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email. Please note, we are unable to cancel or edit orders after 24 hours of orders being placed.
Expedited orders must be placed Monday-Friday before 10:00am EST in order to ship same day.
If your USPS tracking information has not updated, know that your order has shipped. Facilities are not always timely with scanning in packages or updating the tracking info. Once it arrives at the post office in your county, a final ETA will be calculated.
For additional information not found on your tracking page, contact USPS directly at 1 (800) 275-8777.
To find your order's status, check your order confirmation email containing your order number and enter your tracking number above.
If you do not see this shipping confirmation email, please check your spam folder.
Occasionally, we've seen that USPS facilities are not timely with either scanning in packages and/or updating the tracking info. Please allow 24–48 hours for your tracking to update. If your tracking status is stuck on "confirmed" after 48 hours, please reach out to orders@getmaude.com.
If you notice your shipping or billing address is incorrect after placing your order, please emailorders@getmaude.com. Please note, after 24 hours of the order being placed, we are unable to edit order information.
Please email us at orders@getmaude.com with any questions about your shipment.
