help.

USPS is experiencing unprecedented package increases and limited employee availability due to the impacts of COVID-19. USPS’s First-Class® and Priority Mail® two-day and three-day service commitments have been extended. Additional information can be found by visiting USPS.com.

All regular orders (not pre-orders) are being shipped out within 24-48 hours from our warehouse.

However, due to COVID-19 and the impact of the holiday, USPS has been leaving items in "pre-transit" when they're in fact in transit—something controlled by the carriers. In addition, they've been experiencing delays. For more service alerts, please see USPS.com.

For 12/24 delivery, please order with UPS® Ground ($5) or UPS® Next Day Air by 12/16.

UPS services continue to operate with the same expected delivery timeframes. Additional information can be found by visiting UPS.com.

Our warehouse has remained open with extensive safety measures to ensure packages are cared for with CDC standards and to protect the health and safety of our team.

Currently, our warehouse is shipping within 24-48 hours without delay. However, carriers are impacted due to COVID-19 and the holidays.

We offer pre-orders on items that are currently out of stock. Please check product pages for information on products timelines. Pre-orders require payment to be made at checkout.

If you have ordered multiple items, available units will ship and we will follow up with a second order once the out of stock item is back in stock. Although we will try our best to give an exact estimate on the product page, ship dates are not guaranteed and delays may occur.

Please review the product page for estimated timelines.

If you've ordered an out of stock item, please make sure to make the following emails accepted senders in your email to receive updates: hello@getmaude.com and orders@getmaude.com 

To find your order status or tracking number, look for your shipping confirmation email. The email will provide you with your own tracking page. If you do not see this shipping confirmation email in your inbox, please check your spam folder. 

If your purchased items are not on pre-order, our fulfillment team will process and ship your order within 24–48 hours Monday–Friday. When your item ships, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.

If your USPS tracking information has not updated, know that your order has shipped. Facilities are not always timely with scanning in packages or updating the tracking info. Once it arrives at the post office in your county, a final ETA will be calculated.

For additional information not found on your tracking page, contact USPS directly at 1 (800) 275-8777.

We ship to all 50 states within the United States and to APOs from our website.

We ship free on orders of $20 and over via USPS®. For all orders under $20, a flat rate shipping fee of $5 will be applied. For expedited shipping, costs vary depending on the shipping provider.

Timelines

USPS® First Class typically arrives within 2–8 business days. See USPS® current shipping times.

UPS® Ground typically arrives within 2-5 business days. See UPS® for current shipping times.

UPS Next Day Air® typically arrives on the next business day before 12pm if the order is placed by 12pm EST. See UPS® for current shipping times.

UPS Next Day Air Saver® typically arrives on the next business day after 4pm if the order is placed by 12pm EST. See UPS® for current shipping times.

Our packaging is purposely very discreet. Products in pouches will arrive in a neutral toned bubble mailer with the maude company name on it and the words "A better morning is coming" faintly printed on one side. Other products ship in a plain white box with maude’s small company logo discreetly on the side. 

If you notice your shipping or billing address is incorrect after placing your order, please email orders@getmaude.com.

We accept all major credit cards and PayPal. If your transaction is not going through, please double check that your credit card name, number, expiration date, and billing address are all correct.

We accept all major credit cards and PayPal. If using PayPal eCheck, please allow extra time for us to process your order since PayPal takes an additional 3–5 business days to process the order, before our system is able to proceed with fulfilling and shipping your order.

When your item was shipped, a shipping confirmation email was sent to the email submitted with your order. If you do not see this shipping confirmation email(from orders@getmaude.com) in your inbox, please check your spam folder. 

Occasionally, we've seen that USPS facilities are not timely with either scanning in packages and/or updating the tracking info. Please allow 24–48 hours for your tracking to update. If your tracking status is stuck on "confirmed" after 48 hours, please reach out to orders@getmaude.com. 

During periods of high volume of orders, our products may be on backorder and/or shipping with delay. Please reach out to orders@getmaude.com if you have any questions about the status of your order.

We do not include gift receipts with your order. If the recipient needs to return, exchange, or has any questions about their maude product, please have them email orders@getmaude.com with your original order number. 

USPS can sometimes mark a package as delivered when it leaves the processing center, and then can be as much as 3 business days before it arrives at your door. The best way to find out where your package went is for you to contact USPS directly. You can speak to their support team here: 1 (800) 275-8777 or reach out to them via email on their site.

At this time, we do not offer or accept gift cards as a form of payment.

Canadian customers can find our products on indigo.com.

Yes. All of our products undergo extensive testing. We use 100% premium silicone (RoHs passed / FDA grade)  for our vibrator, our FDA-cleared condoms are made from 100% natural latex, our wipes are OEKO-TEX® certified and biodegradable, and our lubricants, bath, and body  products are produced with high grade and natural ingredients. 

We work directly with manufacturers from all over the world including many in the U.S. Please see individual product pages for manufacturing details. 

Whenever possible maude use sustainable materials and packaging. Please see below for individual components. 

Outer Packaging
Each of our shipping cartons, both direct-to-consumer and wholesale fulfillment, are locally manufactured with 100% post-consumer recycled fibers.

Secondary Packaging
Each product that requires secondary packaging (tub kit, wipe, vibe, weekender kits) is manufactured with 50% post-consumer recycled fibers and are locally produced where applicable. We have opted against unnecessary secondary-packaging for each of our products to reduce the amount of materials used.

Glass
On top of being recyclable, the glass packaging jars for bath, burn, and soak can be repurposed and used as storage containers and planters.

Plastic
Our current FDA-approved PET plastics are recyclable as we work towards post-consumer options.

Biodegradables
wipe is entirely compostable and made of 100% OEKO-TEX® certified fabric. rise is made of 100% natural latex and is biodegradable. 

Recyclability
All of our packaging is 100% recyclable with standard curbside recycling programs or designated recycling facilities. Almost all of our packaging is easily compostable—including shipping cartons (both direct-to-consumer and wholesale fulfillment) and each secondary packaging where applicable.

Please note, we do not accept exchanges and/or returns for any opened or used products. To be eligible for a refund or exchange on a damaged item, you must first email us within 7 days of receiving the product. All rise condom sales are final, including the quickie kit. Unopened lubricant (the pump top must remain closed) will be accepted within 7 days of purchase.

Please send us an email at orders@getmaude.com to alert us of the damage (a photo is always helpful). 

If eligible for a return, you can return in-store purchases online. Email us at orders@getmaude.com and a customer service rep will provide instructions on how to generate a free return label and steps to return your item.

Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days. 

If eligible for a return, have the recipient email orders@getmaude.com and a customer service rep will provide instructions on how to return your item(s).

You can access and manage your subscriptions in the Customer Portal through your maude account. First, login to your maude account, then click on the Manage Subscriptions button and you will be taken to your Subscription Customer Portal where you can add, cancel, swap, or skip your subscription.

In order to cancel your subscription, you will first need to log in to your maude account and click the Manage Subscriptions button. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.

In order to update your billing information, you will first need to log in to your maude account and click the Manage Subscriptions button. In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.

In order to skip a subscription delivery, you will first need to log in to your maude account and click the Manage Subscriptions button. Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 70 million consumers and 170,000 merchants. Learn more. 

Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms. 

If you’re eligible to pay later in 30 days, you can try your order before you buy it. No upfront payment is due and your order will be shipped as normal. Once your order has shipped, you’ll receive an email with instructions to pay.

There are no upfront fees or interest when you pay in 30 days or in installments through Klarna.

Monthly financing is available when you choose to open an account with Klarna at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time and can be used anywhere in the Klarna merchant network. View complete terms.

When you choose to Pay later in 30 days or in 4 interest-free installments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.

Monthly financing applications will take credit score and credit history into consideration when determining if the application is approved.

How do I use bath?
Add a handful to warm water. Swirl until absorbed. Soak for 20 minutes. Rinse and towel dry. Please keep water out of the jar at all times and shake thoroughly if any clumping occurs.

Will bath stain or damage my tub?
bath will not stain or damage your tub. 

What are bath's ingredients?
Sodium Chloride (Dead Sea Salt), Sodium Bicarbonate (Baking Soda), Cocos Nucifera (Dehydrated Coconut Milk) Powder.

What are the benefits of Dead Sea Salt and Coconut Milk Powder?
Dead Sea salt contains magnesium, sodium, and potassium that help to enhance your skins natural hydration process. It’s a gentle, yet effective, exfoliator that helps to relax muscles and relieve soreness. The dehydrated coconut milk powder is skin softening, ultra-hydrating, and rich in vitamin C that helps to maintain elasticity with anti-inflammatory properties. *These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

Is bath vegan or cruelty-free?
bath is vegan and made with cruelty-free ingredients. Never tested on animals.

Is bath phthalate-free?
bath is phthalate-, sulfate-, and paraben-free.

Is bath edible?
bath is not edible, please do not consume.

How many baths can I get out of bath?
We recommend using a handful of bath, however there is no harm in adding more or less depending on preference. bath will last for approximately 4-5 baths. 

What is the shelf life of bath?
The shelf life of bath is 12 months. bath should be stored in a cool, dry place and out of direct sunlight.

What is the jar made out of? Is the jar recyclable?
bath is hand-filled in a glass jar, and can be safely recycled when empty. We’ve also found that it’s the perfect size to be repurposed as a planter or storage jar.

Where is bath made?
bath is made in USA

How do I use burn?
Light the candle for 10–15 minutes to allow enough oil to form (and it’ll help set the mood). Once you blow out the candle, the melted oil is ready to use. Because it’s oil-based, the candle has a lower burning temperature and will be warm. You can either pour the oil directly onto the skin, or apply with your fingertips and massage it in. The light and silky texture will moisturize and absorb into the skin, and can be reapplied as desired. 

To extinguish your candle, gently blow out the flame and contain any smoke with the jar's lid. A wick snuffer works great, too. Never attempt to extinguish a candle using water.

What is the best way to apply the oil? 
Once you blow out the candle, the melted oil is ready to use. The oil requires no cooling due to the low melting point of the natural oils that make up burn. You can either pour the warm oil straight onto the skin, pour a small amount into your hand first, or dip and apply the candle oil with your fingertips. 

How long should I burn the candle for before I use it? 
For best results, we recommend letting the candle burn for 10–15 minutes, or until the top level of oil pools evenly and there is still solid candle oil underneath. Gently blow out the flame, and you’re ready to pour and apply the massage oil. 

Why does my candle smell smoky?
If you smell an excessively smoky scent, this is caused by excess wick trimmings or ash having fallen into the oil pool, and should be removed before next use.

Can I use the candle as a lube for intercourse? 
Do not use the massage candle oil as a lubricant. For lubricants which enhance the ease/comfort of intercourse and supplements the body's natural moisture/lubrication, try our shine organic and shine silicone lubricants.

Is it unsafe if the oil gets in my vagina? 
We don’t recommend using burn oil for intercourse. That said, it is important to us that we make sure our product is as safe as possible—burn is vegan, phthalate-free, and contains mostly essential and natural oils. If it feels uncomfortable on any body part, wipe away with a towel.

What are the burn’s ingredients?
burn no.0 (fragrance-free): Hydrogenated Soybean Oil, Ricinus Communis (Castor) Seed Oil, Cetearyl Alcohol, Lauryl Laurate, Olea Europaea (Olive) Fruit Oil, Hydrogenated, Castor Oil, Cera Alba, Copernicia Cerifera (Carnauba) Wax, Euphorbia Cerifera (Candellia) Wax, Jojoba Oil, Benzyl Benzoate, Coumarin, Benzyl Alcohol. The candle does contain soy and wheat.

burn no.1 (scented): Simmondsia Chinensis (Jojoba) Seed Oil, Glycine Soja (Soybean) Oil, Helianthus Annuus (Sunflower) Seed Oil, Cyclopentasiloxane, Tocopheryl Acetate, Parfum (Fragrance), Benzyl Benzoate, Hydroxycitronellal, Limonene, Linalool, Coumarin, Methyl Ionone Gamma, Triticum Vulgare (Wheat) Germ Oil, Arnica Montana Flower Extract, Lavandula Angustifolia (Lavender) Oil, Vitamin E (Tocopherol). The candle does contain soy and wheat.

What are the fragrance notes?
burn no. 1 is lightly scented with notes of amber, cedar leaf, clove, lemongrass, medjool date, and tonka bean. The candle’s melted oil can be used for massaging into the skin, or simply use the candle to infuse scent in the room.

Is burn vegan or cruelty-free? 
burn is vegan and made with cruelty-free ingredients. Never tested on animals.

Is burn phthalate-free? 
burn is phthalate-free. 

Is burn organic? 
While burn contains natural and organic essential oils, they are not all certified organic. 

Is burn a wax-based candle? 
burn is an oil-based candle with the main ingredient being jojoba oil, which has a lower burning temperature than wax.

Are there any metals in the wick?
Every wick we use is made from 100% cotton with a lead-free, aluminum base.

Do you sell smaller sizes of burn?
We offer travel-size, 2 oz. options of burn in both fragrance-free and scented.

Is the candle edible? 
Please do not consume the candle oil. 

How long can it be burned for? 
The continuous burn time is upwards of 12 hours for the 2 oz. candle, and upwards of 30 hours for the 4 oz. candle size. We do not recommend burning the candles that long, as trimmings are more likely to accumulate in the oil pool, and the candle is more likely to burn unevenly (making it difficult to use for the future sessions). Instead, we recommend burning the candle in 10–15 minute increments for optimal burn consistency.

How many massages will I get from one candle?
The number of massages depends on so many different things: the amount of oil used per massage, the surface area you cover with the oil, whether you use burn as both an aromatic candle and as a massage oil, how you care for the wick, etc. Be sure to brush up on our candle care tips, which will help your candle last longer.

What is the proper way to care for burn?
Ensure the wick is trimmed down to 1/4” prior to each lighting, being careful to prevent wick trimmings from accumulating in the wax pool and allowing the candle to burn uniformly. Burn your candle within sight, keeping it away from objects that can catch fire. Never leave your candle unattended or within the reach of children and pets (the essential oil content of Burn can cause the wax to sweat).

To extinguish your candle, gently blow out the flame and contain any smoke with the jar's lid. A wick snuffer works great, as well. Never attempt to extinguish a candle using water.

How do I care for the wick? What is the wick made out of?
Taking good care of your wick is important. Every wick we use is 100% cotton, which means they can occasionally grow large (or mushroom-shaped), and the braid can become slightly loose. This often happens if the candle has been burning for a long period of time, if the candle is exposed to excessive drafts (e.g. by a window, fan or air conditioner), or if the wick isn’t trimmed before re-lighting. 

Trimming the wick is easy. While the candle is unlit and cool, just use a cloth or tissue to pull off the excess wick, and trim the wick down to 1/4” with scissors. This will also allow the flame to be smaller (helping the candle burn more evenly), and will help the candle last longer.

What is the jar made out of? Is the jar recyclable? 
burn is hand-poured in a glass jar, and can be safely recycled after the oil is all gone. We’ve also found that it’s perfect size to be repurposed as a planter.

Where is burn made?
burn is made in USA. The candle is hand-poured by the master scent house Joya, in their Brooklyn-based design studio. 

How do I use oil?
oil's gentle formula is recommended for daily use and safe for all skin types. For best use, pump oil five times onto your hands or skin. Liberally rub into skin as a massage or daily body oil. oil doubles as a moisturizing bath. To use, just add to warm water.

Is oil safe for the whole body?
oil was created to be an everyday oil for every body. It can be used externally for your face, body, and hair.

Can I use oil as a lube for intercourse?
oil is an external oil and should not be used as a lubricant. For lubricants which enhance the ease/comfort of intercourse and supplements the body's natural moisture/lubrication, try our shine organic and shine silicone lubricants.

What are oil's ingredients?
oil is a blend of cold-pressed organic clear jojoba oil, organic mct oil (coconut oil), organic argan oil, and organic castor oil. oil contains Vitamin B & E, Omega 6 & 9, and key minerals such as zinc and copper.

oil is free of artificial colors, chemicals, fragrances, limonene, essential oils, or floral extracts.

What is cold-pressed and what are the benefits?
oils extracted with the cold-press method maintain key minerals, vitamins, and nutrients as ingredients are extracted and separated at a lower temperature. Other methods that use extreme heat lead to evaporation of active ingredients and vital nutrients.

Is oil organic?
oil is certified USDA organic and utilizes fair trade ingredients.

What is certified USDA organic?
Ingredients in oil are grown on a farm that does not use pesticides or herbicides. The facilities processes adhere to the guidelines outlined by the USDA NOP Standards.

Is oil vegan or cruelty free?
oil is vegan and made with cruelty-free ingredients. Never tested on animals.

Is oil phthalate-free?
oil is phthalate-, sulfate-, and paraben-free.

How long should oil last?
With liberal daily usage, oil will last 1-2 months. The bottle is 4 oz.

What is the shelf life of oil?
Our oil is a four-ingredient, organic product, and has a 12 month shelf life once opened. For maximum care, oil should be stored upright in a cool, dry place, and out of sunlight.

What is the bottle made out of? Is the bottle recyclable?
oil is blended in small-batches and filled in a glass bottles. The glass bottle can be safely recycled when empty. Before recycling, please rinse out an excess oil from inside the bottle.

Where is oil made?
oil is made in the USA.

How do I use rise?
To open, carefully peel back the top of the buttercup packaging on the condom with your hands. Never use your teeth. The condom is right way up, so carefully use your fingers to pull it out of the package ensuring that the pointy part of the condom faces away from the tip of the penis before you put it on. Squeeze the pointy end of the condom so that there’s no air trapped inside. If there is trapped air, you risk the condom splitting. Additionally, it's critical to make sure you put the condom on when the penis is fully erect, as you want to make sure it fits correctly and there are no baggy spots. We recommend always using lubricant on the outside of the condom as not only does extra lubricant increase sensitivity, but it also helps to prevent any breakages.

If you are uncircumcised, pull back the foreskin before keeping one hand at the head of the penis with the end of the condom between your forefinger and thumb, and use the other to roll the condom on all the way down the shaft to the base. Note: If the condom will not unroll, you have it inside out and you will need to use a new condom.

When done, hold the condom at the base while you are still erect so that it doesn't slip off. Then, when fully withdrawn, take the condom off. Dispose of it carefully in the trash bin—never in the toilet. 

What is rise made of?
Natural latex, cornstarch powder, silicone lubricant.

Is rise vegan? 
Our condoms are vegan, and made with 100% natural latex and fair trade rubber.

Is rise gluten-free? 
rise is gluten-free and also free of glycerin, parabens, spermicide and harmful chemicals. 

What is the rise condom length/width? 
The length is 7.09"/180mm and the width is 2.09"/53mm. The thickness is approximately 0.060 to 0.065mm (this is comparable to a standard condom thickness average of 0.065 to 0.070mm). Our rise condom is ultra thin, plain, parallel-sided, and smooth. 

What is the effectiveness of rise?
Our condoms are approved by the FDA as Class II medical devices. We work with the top factory in the world, which has been producing award-winning contraception for the last 20+ years. When used correctly, condoms are an effective form of contraception (98%) and can help to reduce the risk of transmission of sexually transmitted diseases.

Can I reuse condoms?
Do not reuse a condom. Condoms are only good for one use—that’s why we sell them in packs.

Does rise expire? 
Each condom has an expiration date on it. Remember to always check your expiration date. Once the condom reaches its end date, it won’t be effective in keeping you and your partner safe because it can tear easily.

How do I store rise? 
Your condoms should always be stored in a cool, dry place. Leaving them stashed in heat like direct sunlight can damage their material which can render the product ineffective as it is susceptible to tearing. 

Is the packaging recyclable?
The top panel which is foil is not recyclable. The bottom panel which is PE is recyclable.

Where is rise made?
rise is made in Malaysia.

Which lubricant should I use?
It depends on your preference and usage. Our shine organic is 100% natural, organic, pH balanced, and aloe-based—best for supplementing your natural moisture. The organic is ultra-moisturizing, latex-friendly, and can be used with silicone toys (versus silicone lubricant, which should not be used with silicone toys). We recommend for vaginal sex or everyday hydration, as needed.

The silicone is particularly excellent for use in the shower and/or anal play because silicone-based lubricants last longer, significantly reduce friction, and don’t need to be rehydrated as often as a water- or aloe-based lubricants, like the organic. 

Both our lubricants are gluten-free, sugar-free, hormone-free, glycerin-free, paraben-free, and contain non-GMO and vegan-friendly ingredients.

What is in the shine organic lubricant? 
Aloe Barbadensis Leaf Juice, Propanediol, Tremella Fuciformis (Mushroom) Extract, Gluconolactone, Sodium Hyaluronate, Chenopodium Quinoa Seed Extract, Cannabis Sativa Seed Extract, Linum Usitatissimum (Linseed) Seed Extract, Camellia Sinensis Leaf Extract, Avena Sativa (Oat) Kernel Extract, Hydroxyethylcellulose, Xanthan Gum, Sodium Benzoate, Potassium Sorbate, Citric Acid.

Is your lubricant cruelty free? 
Our lubricants and condoms are FDA-compliant, so unfortunately it’s currently not possible to be classified as cruelty-free. All FDA-approved medical devices comply with all standards per the FDA guidelines. 

Is your lubricant vegan?
Both of our lubricants are gluten-free, sugar-free, hormone-free, glycerin-free, paraben-free, and contain non-GMO and vegan-friendly ingredients.

Are the lubricants edible? 
Please do not consume the lubricants. 

Is your lubricant safe when trying to conceive?
Yes, our shine organic lubricant is safe to use when trying to conceive. This lubricant is 100% natural, which means there are no artificial ingredients and is free of any glycerin, parabens, spermicide or harmful chemicals that may negatively affect sperm motility and health. It is also gluten-free, sugar-free, hormone-free and contains non-GMO and vegan-friendly ingredients. 

Our gentle pH-balanced formula is created to the ideal osmolality and natural moisture of the body (the lubricant is referred to as "iso-osmotic", meaning it is in line with the body's natural moisture production), which is particularly important to matters of conception. "Hypo-osmotic" or "hyper-osmotic" formulas, versus iso-osmotic, can actually kill sperm cells and can also have an adverse effect on long-term stability of mucus membranes and cells (e.g. vaginal walls).

Do you sell smaller sizes of your lubricant?
We offer travel-size, 2 oz. bottles of both our organic and silicone shines, as well as our classic 8 oz. containers.

Is there THC in the shine organic lubricant?
No, Cannabis sativa seed oil (aka hemp seed oil) is a dietary product made from hemp seeds–pressed in a cold press method, using pressure to extract the oil. As the hemp seeds come from the male plant, it does not contain any THC. Albeit a little confusing, the "cannabis sativa" portion of the name is just referring back to the strain of plant, not its THC percentage.

Hemp seeds contain polyunsaturated fats, including omega-3 and omega-6 fatty acids, which are great for the skin. It moisturizes and soothes inflammation, encourages skin growth and new cell generation, and can help to calm inflammation and irritation on the skin, keeping it nourished and moisturized.

What is the pH value of your lubricant?
The pH of our lubricant is 4.0–5.0 (and the pH of a typical vagina ranges from 3.5–4.5). Our lubricant uses very minimal trace amounts of preservatives and citric acid as a pH balancer, well within the lines of the FDA guidelines. It is important to us that we make sure our product is as safe as possible.

Is there a tamper-evident seal on your lubricant/the tamper-evident seal came undone?
Yes, our lubricants come with tamper-evident seals. The tamper-evident seal is typically wrapped around the base of the pump top for our shine organic lubricant. Sometimes while in transit, the sticker slips out of place, but we assure you that your product is factory sealed and has not been tampered with.

What material are the bottles for your lubricants made of?
The 8 oz. and 2 oz. bottles of shine organic and shine silicone are made from FDA-approved PET plastic, with a plastic pump top for easy-to-use and mess-free dispensing for the 8 oz. bottles. The 8 oz. silicone shine and both 2 oz. bottles come with a plastic screw-on top.

How should I store/care for the lubricant? 
Store your bottle of lubricant upright in a cool and dry environment, out of direct sunlight.

Are the bottles recyclable?
Both the 8 oz. and 2 oz. plastic bottles can be recycled. Before recycling, please rinse out any excess lubricant from inside the bottle. 

Do your lubricants have an expiration date/how long is the shelf life?
Our shine organic and shine silicone lubricants are aloe-based and silicone-based, respectively, and have about a two-year shelf life. Each bottle does have a recommended use-by date printed on it.

How do I treat silicone stains in my clothes and sheets?
We recommend that you treat silicone stains like grease stains. Apply a dishwashing soap/detergent that dissolves grease and run through the washing machine. After washing, inspect the stain while the fabric is still wet. If the stain did not come out after washing, do not dry it, as drying tends to set stains. Simply reapply the grease-fighting detergent directly to the stain and wash again. If it the stain persists after the second wash, use a dedicated stain remover (such as SoiLove). SoiLove is a great silicone stain removal and is oftentimes the best first defense for removing stains from sheets and clothing.

Where is shine made?
Shine is made in USA.

Which lubricant should I use?
It depends on your preference and usage. Our shine organic is 100% natural, organic, pH-balanced and aloe-based—best for supplementing your natural moisture. The organic is ultra-moisturizing, latex-friendly and can be used with silicone toys (versus silicone lubricant, which should not be used with silicone toys). We recommend for vaginal sex or everyday hydration, as needed. 

The silicone is particularly excellent for use in the shower and/or anal play because silicone-based lubricants last longer, significantly reduce friction, and don’t need to be rehydrated as often as a water- or aloe-based lubricants, like the organic. 
Both our lubricants are gluten-free, sugar-free, hormone-free, glycerin-free, paraben-free, and contain non-GMO and vegan-friendly ingredients.

Is shine silicone safe when trying to conceive?
We recommend our shine organic lubricant when trying to conceive.

How do I treat silicone stains in my clothes and sheets?
We recommend that you treat silicone stains like grease stains. Apply a dishwashing soap/detergent that dissolves grease and run through the washing machine. After washing, inspect the stain while the fabric is still wet. If the stain did not come out after washing, do not dry it, as drying tends to set stains. Simply reapply the grease-fighting detergent directly to the stain and wash again. If it the stain persists after the second wash, use a dedicated stain remover (such as SoiLove). SoiLove is a great silicone stain removal and is oftentimes the best first defense for removing stains from sheets and clothing.

Why don’t you recommend shine silicone with the vibe or other silicone toys?
We do not recommend silicone lubricant usage with silicone toys, as they can degrade one another. However, this is dependent on a lot of different factors, such as the duration of contact and the quality of the silicone lubricant/toy. Lower-quality silicone lubes often contain different additives that cause silicone to degrade at an increased rate. Premium silicone lubricant, like our shine silicone lube and our 100% silicone vibe, can have the same reactions but will occur at a slower rate.

For lubricant that is compatible with any toy, we recommend our shine organic lubricant. It is 100% natural, organic, latex-friendly, paraben-free, glycerin-free, gluten-free, sugar-free, hormone-free, and made with non-GMO and vegan-friendly ingredients.

What are shine silicone's ingredients? 
Shine silicone lubricant consists of dimethicone, cyclopentasiloxane, dimethiconol, and phenyl trimethicone.

Is shine silicone cruelty free? 
Our lubricants and condoms are FDA-compliant, so unfortunately it’s currently not possible to be classified as cruelty-free. All FDA-approved medical devices comply with all standards per the FDA guidelines. 

Is shine silicone vegan?
Both of our lubricants are gluten-free, sugar-free, hormone-free, glycerin-free, paraben-free, and contain non-GMO and vegan-friendly ingredients.

What is the pH value of shine silicone?
The pH of our lubricant is 4.0–5.0 (and the pH of a typical vagina ranges from 3.5–4.5). Our lubricant uses very minimal trace amounts of preservatives and citric acid as a pH balancer, well within the lines of the FDA guidelines. It is important to us that we make sure our product is as safe as possible.

Do you sell smaller sizes of shine?
We offer travel-size, 2 oz. bottles of both our organic and silicone shines, as well as our classic 8 oz. containers.

Is shine edible? 
Please do not consume the lubricants. 

How should I store/care for shine? 
Store your bottle of lubricant upright in a cool and dry environment, out of direct sunlight.

Does shine have an expiration date/how long is the shelf life?
Our shine organic and shine silicone lubricants are aloe-based and silicone-based, respectively, and have about a two-year shelf life. Each bottle does have a recommended use-by date printed on it.

Is there a tamper-evident seal on shine? What should I do if the tamper-evident seal came undone?
Our lubricants come with tamper-evident seals. The tamper-evident seal is typically wrapped around the base of the pump top for our shine organic lubricant. Sometimes while in transit, the sticker slips out of place, but we assure you that your product is factory sealed and has not been tampered with.

What materials are shine's bottles made of?
The 8 oz. and 2 oz. bottles of shine organic and shine silicone are made from FDA-approved PET plastic, with a plastic pump top for easy-to-use and mess-free dispensing for the 8 oz. bottles. The 8 oz. silicone shine and both 2 oz. bottles come with a plastic screw-on top.

Are the bottles recyclable?
Both the 8 oz. and 2 oz. plastic bottles can be recycled. Before recycling, please rinse out any excess lubricant from inside the bottle. 

Where is shine made?
Shine is made in USA.

How do I use soak?
Add a handful to warm water. Swirl until absorbed. Soak for 20 minutes. Rinse and towel dry. Please keep water out of the jar at all times and shake thoroughly if any clumping occurs.

Will soak stain or damage my tub?
soak will not stain or damage your tub. 

What are soak's ingredients?
Sodium Chloride (Dead Sea Salt), Parfum (Fragrance), Benzyl Benzoate, Coumarin, Benzyl Alcohol

What are the benefits of Dead Sea Salt?
Dead Sea Salt contains magnesium, sodium, and potassium that help to enhance your skins natural hydration process. It’s a gentle, yet effective, exfoliator that helps to relax muscles and relieve soreness.

What are the fragrance notes?
soak is lightly scented with notes of amber, cedar leaf, clove, lemongrass, medjool date, and tonka bean.

Is soak vegan or cruelty-free?
soak is vegan and made with cruelty-free ingredients. Never tested on animals.

Is soak phthalate-free?
soak is phthalate-, sulfate-, and paraben-free.

Is soak edible?
soak is not edible. Please do not consume soak.

How many baths can I get out of soak?
We recommend using a handful of soak, however there is no harm in adding more or less depending on preference. soak will last for approximately 4-5 baths. 

What is the shelf life of soak?
The shelf life of soak is 12 months. soak should be stored in a cool, dry place and out of direct sunlight.

What is the jar made out of? Is the jar recyclable?
soak is hand-filled in a glass jar, and can be safely recycled when empty. We’ve also found that it’s the perfect size to be repurposed as a planter or storage jar.

Where is soak made?
soak is made in USA

For a quick guide to using and caring for your vibe see here.

How do I use the vibe?
To make things simple, there’s a single button that controls the on/off and the vibration. Firmly press the button once to turn it on and the LED light will go on—this is the low setting. Press again to get to the medium setting, a third time to get to the highest vibration, and again to cycle back through to the lowest setting. To turn off the vibe, press and hold the button down for two seconds. The LED light will go out when it’s off (even the vibe needs its rest).

How do I charge the vibe?
We recommend plugging directly into a wall outlet with a USB adapter (versus plugging into a device's USB port, like a computer). The tip of the device needs to be fully inserted for the vibe to charge. When the light is on, it's charging. And when it's off, it's ready to go. Charging time: 1.5–2 hours. Run time: 1–1.5 hours (highest speed)/2–2.5 hours (lowest speed). 

Our vibe is powered by a rechargeable lithium-ion battery. The vibe battery (like all rechargeable batteries) becomes less effective with usage. If used weekly, we recommend replacing every year. If used more frequently, we recommend replacing sooner. To preserve the lifespan of your battery, charge fully after each use.

Why is the vibe taking longer than usual to charge?
In some rare cases, charging may take longer with certain power sources than others. For maximum results, we suggest plugging the USB charging cable into a USB 2.0 or higher wall adapter. Charging in a computer USB adapter is still effective, but may require a longer period of time to achieve a full charge.

What's the vibe lifespan?
Our vibe is powered by a rechargeable lithium-ion battery. The vibe battery (like all rechargeable batteries) becomes less effective with usage. If used weekly, we recommend replacing every year. If used more frequently, we recommend replacing sooner. To preserve the lifespan of your battery, charge fully after each use.

Why is my vibe not turning on? 
Our vibe is shipped in travel mode to ensure it won’t turn on during transit. This will prevent the vibe from turning on or charging. If this is your first time using your vibe you will need to unlock it. To turn off travel mode, hold down the power button for three seconds until you feel two quick pulses.

It takes two hours for the vibe to fully charge. The light should turn on when your vibe is charging and turn off when complete. The vibe runs on a lithium-ion battery, so there will be battery drainage over time. We recommend charging your vibe after every use for optimal life span. If the battery drains completely, the toy will no longer work and cannot be charged.

Why isn’t the light on the vibe button turning on?
When the light does not turn on, the vibe is running low on power. 

Can I use the vibe with lubricant?
We recommend using the vibe with maude shine organic lubricant or any other water-based lubricant of your choice). Avoid use with silicone or oil-based lubricants as it will degrade the silicone.

How should I clean the vibe?
Wash your toy after every use (it’s a good idea to clean it beforehand too). Use a mild, unscented hand or dish soap and water or any toy cleaner.

Is the vibe waterproof? 
The vibe is water-resistant and can be used in the shower and bath. The vibe should not be fully submerged.

How should I store the vibe?
Keep it in the maude pouch. Store separately from other toys—sex toys of different materials can damage each other if left in contact. Keep away from extreme cold or heat.

How do I keep the vibe from turning on in transport?
Press and hold the button for three seconds. The vibe will send out two quick high-speed vibrations and two flashes of light as a confirmation. When locked, it cannot be turned on accidentally (so no embarrassing TSA moments). To unlock, turn it on again and repeat.

What is the vibe made of? 
The vibe’s soft-touch exterior is made of 100% platinum-grade silicone (RoHs passed and FDA-grade), and is both phthalate-free and latex-free.

Does the vibe come in sanitary wrapping?
Our vibes arrive from the manufacturer sterilized, wrapped in plastic, and in tightly sealed boxes. This wrapping is removed for testing and quality control before orders are sent out from our Brooklyn facility.

Can I purchase a replacement charging cord?
You can visit this page on our site to purchase a replacement charging cord.

Does the vibe have a warranty? 
The vibe has a one year warranty. It is available here.

Where is the vibe made? 
The vibe is made in China with our Canadian partner.

How do I use wash?
wash's gentle pH-balanced formula is recommended for daily use and safe for all skin types. In the shower, gently massage all over the body. Rinse thoroughly. For a bubble bath, pour generously into warm, running water.

Is wash safe for the whole body? What skin types is wash for?
wash was formulated for all skin types and all bodies.

What are wash's ingredients?
Aqua/Water/Eau, Cocamidopropyl Betaine, Glycerin, Sodium Methyl Cocoyl Taurate, Sodium Chloride, Decyl Glucoside, Sodium Lauroyl Methyl Isethionate, Disodium, Cocoamphodiacetate, Benzyl Alcohol, Coco-Glucoside, Glyceryl Oleate, Coconut Fatty Acid, Sodium Citrate, Ethylhexylglycerin, Citric Acid, Hydrolyzed Jojoba Esters, Panthenol, Tetrasodium Glutamate Diacetate, Dehydroacetic Acid, Aloe Barbadensis Leaf Juice, Argania Spinosa Kernel Oil, Citrus Limon (Lemon) Peel Extract, Limnanthes Alba (Meadowfoam) Seed Oil, Niacinamide, Tocopheryl Acetate, Citrus Aurantium Dulcis (Orange) Fruit Extract, Camellia Sinensis Leaf Extract, Olea Europaea (Olive) Leaf Extract, Canola Oil, Ascorbic Acid, Sodium Hydroxide

What are the benefits of a pH-balanced body wash?
Our wash is formulated to help skin maintain its natural pH level. Oftentimes, unbalanced washes can interact negatively with sensitive and even normal skin types which can cause irritation and inflammation. At a pH range of 5.5-6.5 with vitamins B3, B5, C & E, wash cleanses, fortifies, and moisturizes skin.

Can I use wash internally?
wash is an external-use body wash. For those with a vulva, the vagina is a self-cleaning organ and should be cleaned only with warm water. wash can be used to clean external hair surrounding the genital region.

Is wash vegan or cruelty-free?
wash is vegan and made with cruelty-free ingredients. Never tested on animals.

Is wash phthalate-free?
wash is phthalate-, sulfate-, and paraben-free.

What is the shelf life of wash?
The shelf life of wash is 12 months once bottle is opened.

What is the bottle made out of? Is the bottle recyclable?
The 12 oz plastic bottles can be easily recycled. Before recycling, please rinse out any excess wash from inside the bottle. 

Where is wash made?
wash is made in Canada.

How do I use wipe?
Add water to expand, then cleanse as needed. Hand wash in warm water using mild soap and hang dry to reuse (up to two times). Compost or discard once finished. wipe should never be flushed.

How much water is needed to activate the wipe?
We recommend 1-2 tablespoons of water to expand.

Are the wipes reusable?
Each wipe can be reused up to two times. We recommend hand washing in warm water, using mild soap, and hung to dry.

Is wipe travel friendly?
wipe is perfectly sized for travel when compressed and is TSA-compliant.

What is wipe made from?
Wipe is hypoallergenic and biodegradable, and manufactured utilizing fragrance-free 100% OEKO-TEX® Certified Viscose Rayon. 

How many towels are included in wipe?
There are 10 individual towels included in wipe.
How big is each wipe?wipe is 1.75 x 0.3” when compressed and 11.81 x 21.65” when expanded.

Is the packaging recyclable?
The tube packaging is recyclable and each wipe is compostable.

Where is wipe made?
wipe is made in China