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faq

*You must be at least 18 years of age to order from maude. We will never knowingly ship an order to any persons under 18. By use of this site you are confirming that you are 18 years of age or older.

How do I use the condoms?

You can find the condom manual here.

Which products can I use the condom with?

Each condom is already lubricated, so it’s ready to use straight out of the package. If you’re looking for a little something extra, both versions of the shine lubricant work with our condom (but never use oil-based lubricant with latex condoms). If you’re sharing a toy with a friend, you can slip a condom over it for protection as well.

How safe are your condoms?

Our condoms are approved by the FDA as Class II medical devices. Each condom is subject to intensive testing to qualify as an FDA-approved medical device. We work with the top factory in the world, which has been producing award-winning contraception for the last 20+ years.

How strong are your condoms?

They all undergo rigorous testing—even though they’re ultra-thin, they’re also super strong.

Can I reuse a condom?

No. Condoms are only good for one use—that’s why we sell them in packs.

How do I use the vibe?

You can find the vibe manual here.

Can I use the vibe with maude lubricant?

We recommend using the vibe with maude shine organic lubricant or any other water-based lubricant of your choice (but never use silicone toys with silicone or oil-based lubricants).

How do I charge the vibe?

Plug your charging cable into a USB wall adapter, computer or power accessory. When the light's on, it's charging. And when it's off, it's ready to go. Charging time: 1.5–2 hours. Run time: 1–1.5 hours (highest speed)/2–2.5 hours (lowest speed).

How should I clean the vibe?

Wash your toy after every use. It’s a good idea to clean it beforehand too. Use a mild, unscented hand or dish soap and water or any toy cleaner.

How should I store the vibe?

Keep it in the maude pouch. Store separately from other toys—sex toys of different materials can damage each other if left in contact. Keep away from extreme cold or heat.

How do I keep the vibe from turning on at awkward times?

Press and hold the button for three seconds. The vibe will send out two quick high-speed vibrations and two flashes of light as a confirmation. When locked, it cannot be turned on accidentally (so no embarrassing TSA moments). To unlock, turn it on again and repeat.

Why is the vibe taking longer than usual to charge?

In some rare cases, charging may take longer with certain power sources than others. For maximum results, we suggest plugging the USB charging cable into a USB 2.0 or higher wall adapter. Charging in a computer USB adapter is still effective, but may require a longer period of time to achieve a full charge.

Why isn’t the light on the vibe button turning on?

It’s running low on power. Charge it by inserting the USB cord into the connection port on your vibe and either a USB wall adapter or port on your computer.

What can I use the shine lubricant for?

Personal lubricants are specialized lubricants that can be used for massage and also during intercourse, solo play, and other sexual acts to reduce friction and ease penetration.

Which lubricant is right for me?

Shine silicone lasts longer and significantly reduces friction. Since silicone is hypoallergenic, most people won’t experience a reaction to the lubricant. But if you have super sensitive skin, try a small amount of it on your wrist first. Because it’s so natural and gentle, shine organic lubricant can be used with all toys and vibrators and washes off easily. Both of our lubricants can be used with maude condoms.

What makes your lubricant better?

Our lubricant is manufactured in the USA in an FDA- and GMP-approved and regulated facility that has strict testing and creates some of the most widely used lubricants on the market. Shine organic was designed with ingredients that are not only ultra-moisturizing and rejuvenating for the skin, but also ensure pH balance and optimal osmolality. The formula is also free of glycerin and parabens. Shine silicone is an FDA-accepted medical device. We use pure high-grade silicone and have a paraben-free formula that is also clear, odorless, and non-sticky.

Are your lubricants edible?

Our organic formula is colorless, sugar-free, and harmless if ingested, but we don’t recommend you consume it as you would a food product.

Are your lubricants safe to use with condoms?

Both maude lubricants are latex friendly.

Are your lubricants safe to use with the vibe?

Use our organic lubricant with the vibe. We do not recommend using shine silicone with silicone toys, including the vibe.

Can I use maude lubricant in water?

While you can use both shine organic and silicone lubricants in water, we recommend using shine silicone when you want to have fun in places like hot tubs, showers, lakes and swimming pools. Its slick nature means you will need less reapplication.

How should I store my lubricant?

Keep it out of direct heat and out of the fridge. Room temperature is perfect.

I spilled lubricant! How do I clean it?

Here are some tips for cleaning. Silicone: Try an adult toy cleaner- we recommend Keep it Clean for removing stains from sheets and clothing. Pre-treat the stained area before washing. Organic: For a home hack, try vinegar and rock salt. Apply a liberal amount of vinegar to the stain and use the rock salt as an extracting agent. Rub the coarse salt around the outer edges of the stain and wash with hot water and and liquid detergent. They should be applied and left to marinate in the stained area. It is best to use clear, dye-free soaps.

How much lubricant should I use?

Apply as much as you want, wherever you want. We recommend starting with just a pump (about the size of a dime) and work your way up from there. Have fun figuring out what works best for you.

Can I use lubricant with the vibe?

You can use our shine organic lubricant with the vibe.

Not finding the answer you are looking for?

Reach out to us.

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