find answers to common questions, or reach out to us.

Service Alerts

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Valentine's Day Shipping Deadlines


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Where is my order?

How long before my order ships?

Where do you ship?

What are my shipping options?

Do you offer discreet packaging?

How do I change my shipping or billing address?

Why won’t my credit card go though successfully?

What forms of payment do you take?

Where can I find my tracking number?

Why is my order’s tracking status is stuck on “confirmed”?

Can I include a gift receipt with my order?

What is a preorder or backorder, and when will my order ship?

My package was never delivered.

Do you offer gift cards?


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Pre-order Policy

When will out of stock items be restocked?

One of my items was on pre-order. Will I receive a notification of shipment?

Returns & Exchanges

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What is your return/exchange policy?

Can I return in-store purchases online?

When can I expect my refund?

How do I return a gift?

What if my item is damaged, defective, or incorrect?


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How do I manage my subscriptions?

How do I cancel my subscriptions?

How do I update my billing information?

How do I skip a subscription delivery?

How do I update my shipping address?


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Do you ship to Canada?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

Safety & Sustainability

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Are your products safe?

Where are your products made?

Can I recycle your products?

still have questions?