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subscriptions faq

How do I manage my subscriptions?
You can access and manage your subscriptions in the Customer Portal through your maude account. First, login to your maude account, then click on the Manage Subscriptions button and you will be taken to your Subscription Customer Portal where you can add, cancel, swap, or skip your subscription.

How do I cancel my subscriptions?
In order to cancel your subscription, you will first need to log in to your maude account and click the Manage Subscriptions button. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.

How do I update my billing information?
In order to update your billing information, you will first need to log in to your maude account and click the Manage Subscriptions button. In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.

How do I skip a subscription delivery?
In order to skip a subscription delivery, you will first need to log in to your maude account and click the Manage Subscriptions button. Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

How do I update my shipping address?
In order to update your shipping address, you will first need to log in to your maude account and click the Manage Subscriptions button. Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment. You will be taken to a page where you can modify your shipping address fields.

How do I add a product to my subscription?
In order to add products to your subscription, you will first need to log in to your maude account and click the Manage Subscriptions button. Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.

How do I swap a product in my subscription?
In order to swap a product in your subscription, you will first need to log in to your maude account and click the Manage Subscriptions button. Once logged in, select the Subscriptions tab to view the current subscription products. On the far right, you can select Swap and select the replacement product.